Click on a question below to see the answer.
what can cause my order to be delayed?
how long does it take to process and ship my order?
what are expected transit times?
if my shoes do not fit can i exchange or return them?
what methods of payment does www.fazluna.com accept?
do you accept international credit cards?
my order was not processed and there is a charge on my account. when will the charge be removed?
if i change my mind can i cancel or change my order?
With ‘Free Return’ service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It’s easy and fast.
We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period.