Returns Policy

Returns Policy

We are happy to refund the original purchase price of any new, non-worn merchandise returned within 15 days of purchase on www.fazluna.com.

Items are not returnable if worn, altered or tags removed. Please review the product description and for shoes, the sizing guide before ordering.

Note that Final Sale items cannot be returned.

Full Money back guarantee if you don’t receive your order.


Terms & Conditions

Your purchase is protected if: 

  • The item was purchased on www.fazluna.com.
  • The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
  • Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
  • You raise a claim by opening a dispute.
  • Your account is in good standing.
  • Your item is returned to the seller due to customs duties (customs clearance/taxes are not included)